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  • 1. How to order?

    You may place orders online or by email ( and telephone (410- 929-7648).

    When ordering online, you must have an account to use our online ordering system. Please click here to register a new account. If you already have one, please log in and follow the online purchasing flowchart to place order.

    Products not listed in catalog

    Please send email to our sales representative to get a quotation for a not-listed product. The mail can consists of CAS, Structure, Chemical Name, Quantity, Purity and required delivery date or any additional specifications.

    Our sales representative will get back to you within 24 hours.

  • 2. How to use product search?
  • 3. How to get price or enquire specific product?

    You may enquire products via email, online inquiry system, or by phone.

    You must have an online account in order to inquire online. To register in our website, please click here.

    If you are interested in any product (mg-kg scale) that is not listed in our catalog, please send detailed information to our sales department (

    Information can consist of CAS no., structure, chemical Name, quantity, purity, how soon you need the material, as well as any additional specifications.

    Our sales representative will get back to you within 24 hours.

  • 4. Shipping Rates and Policies
  • 5. Payment Methods

    The following four methods of payment is acceptable when ordering on website:

    l  Account Balance

    l  Paypal

    l  Agreed payment terms

    l  Credit card (Visa, American Express, Discover and MasterCard)

    l  Bank transfer (Proforma invoice will be sent to you via email with information on how to make payment)

    Please send email to for more information about your company's payment terms.

  • 6. Payment Terms
  • 7. Return Policy

    Seller guarantees materials to be of the stated quality at the time of sale. This warranty is exclusive, and seller makes no other warranty, express or implied, including any implied warranty of merchantability or fitness for any particular purpose. The Buyer must inspect goods immediately on receipt and inform the Seller of any shortage or damage within seven (7) days. Quality problems must be notified within thirty (30) days of receipt. Return shipment will not be acceptable without permission.

  • 8. How do I get a copy of order confirmation?
  • 9. Terms and Conditions
  • 10. How to change or add shipping/billing address online?

    You can change shipping/billing address or add more shipping/billing addresses in your address book.

    You can go to My Account to edit or do the change/add during ordering process.

  • 11. How to get SDS, COA or other technical data online?

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